Media | The Future of HotelsJul 9, 2021
In a recently published article, Hotelier provides an in-depth look at the co-existence between personal touch and technology in modern hotels, with input from our general manager Mehmet Aktash.
The equilibrium of maintaining the personal touch but using technology for convenience, efficiency and, most importantly in 2021, health and safety, is something Mehmet Aktash, general manager at Bishop Design by Paul Bishop, has been thinking about.
The design firm is one of the most forward-thinking in the region and has worked on some of the most striking hospitality projects in recent times, including SLS Dubai in Business Bay.
Aktash says: "Hotels are aspiring to find that balance across both guest-facing and operational technology.
"For instance, there is a need to operate with fewer people and this comes at a cost of personal interface. From an operations point of view, this reduction in staff is certainly more evident in light of the pandemic. Personal interface is lost as we transgress into the future, especially when referencing such notions as moving away from traditional check-in experiences. However, this certainly wasn't caused by the pandemic, rather just a result of natural advancements".
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